This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://siksilk.com/en-au/ (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this information as “Device Information.”

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We collect Device Information using the following technologies:

– “Cookies” which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” which track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” which are electronic files used to record information about how you browse the Site.

We collect Order Information when you place your order.

We use the Order Information that we collect to fulfill the orders you place through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

(a) Communicate with you;

(b) Screen our orders for potential risk or fraud; and

(c) When in line with the preferences you have shared with us, provide you with  information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties, such as delivery personnel and our agents for the primary purpose of fulfilling your orders and assessing customer satisfaction.  Please note that when you visit the Site we use Google Analytics to help us understand how our customers use the Site. Google uses your Personal Information in accordance with its privacy policy which you can find at: https://www.google.com/intl/en/policies/privacy/.  We do not disclose your Personal Information to any overseas recipients, but we do hold back-ups of the Personal Information we hold with reliable and trustworthy cloud hosting service providers whose privacy policies and security arrangements are at least equal to our arrangements and in compliance with applicable privacy laws that are no less stringent than the Australian Privacy Principles. 

We may also share your Personal Information to comply with applicable mandatory laws and regulations, such as complying with court subpoenas or any other mandatory request for information.

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  You may request us not to send you any advertisements by contacting us through the contact details below.  

You may access the Personal Information we hold about you by contacting us through the contact details below.  If any Personal Information we hold is inaccurate or incomplete, you may request us to correct that information through the same contact process.  By these means, you may also request us to delete any Personal Information we hold.  Unless we receive any deletion request, we will retain your Personal Information for future reference purposes.

If you suspect there has been a breach of your privacy by reason of the Personal Information we hold about you, you should immediately contact us through the contact details below.  We will immediately investigate your complaint and report back to you, within 7 working days, with the results of our investigations and what remedial action we may have taken.   If you are dissatisfied with our actions, you may report the matter to the Office of the Australian Information Commissioner at: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.  However none of our changes will lessen your rights under the Australian Privacy Principles.

if you have questions, or if you would like to make any requests or lodge any complaint, please contact us by:

E-mail: enquiry@siksilk.com.au